VITA, Inc. - Return Policy
Proof of purchase is required in all cases.
Original shipping charges are non-refundable.
Buyer is responsible for all return shipping costs.
Special and custom products are non-returnable and
non-refundable except in the case of a manufacturer’s defect in materials or
workmanship.
All named personalized products are subject to a 15% restocking
fee.
Return Period:
Products may be returned for a refund or exchange within
thirty (30) days of purchase date.
Claims or return requests made after 30 days of purchase
date are not eligible for return, exchange or replacement.
Items must be postmarked (package dropped off for return at the carrier) within 7 days of getting an RMA # from us. Packages not sent back promptly will incur a 10% re-stocking fee.
During the Christmas Holidays, this return period is
extended; orders placed in November and December may be returned or exchanged
before January 30 of the following year.
Return Procedure:
For all returns, the customer must contact Vita, Inc. for return instructions and to obtain a required RMA# (return authorization number).
Proof of purchase is required in all cases.
This RMA# must be written on the box(es) so that the return is identifiable when it is returned to us. Additional Order# information & contact information helps to clarify the return and to speed up the return/refund process. If the RMA# and contact information is not provided on the returned package we will not know who has returned it and will not be able to issue a refund.
Installed items may not be returned for a refund. Please be
advised that if your item is or has been installed, or is missing original parts,
return instructions are NULL and VOID.
All products must be returned in new re-sellable condition
and in its original packaging or packaging that will afford the same level of
protection as the original packaging. Each piece should be wrapped carefully so
that no damaged is incurred in return shipping.
Upon receipt of your return, we will inspect the condition
of the product. Therefore, please do not return a damaged/defective item
without any indication included in the packaging as well as informing us ahead
of time. Otherwise, we will assume any
damage was incurred in return shipping. If you are returning item(s) that are
defective/damaged we highly recommended emailing pictures to assist in the
return process.
Return Shipping:
The Buyer is responsible for paying for the return shipping
costs. Please understand that free return shipping is not included with your
purchase from us. We do not offer free return shipping or return shipping
labels. Usually the cost of return
shipping is higher than the original shipping you paid.
Refusal of delivery cannot always guarantee a refund. In
other words, do not refuse shipment just to avoid paying the return shipping.
